SHIPPING INFORMATION
| Service |
Definition |
| Standard (7-10 Business Days) |
This is the most economical shipping option. Packages shipped this method should be delivered within 7 business days*. |
|
Expedited (2-3 Business Days) |
Packages shipped this method should be delivered within approximately 2-3 business days*. Orders containing LiPO/Li-ION batteries and cannot be shipped expedited due to restricted shipping. |
|
International (15-25 Business Days) |
Packages shipped to international customers should be delivered within approximately 10-15 business days*. |
Note: All delivery windows are in business days and do not include weekends. Order processing time is not included in this delivery window. Order processing begins on the first business day after the order has been placed.
Orders containing LiPO/Li-ION batteries and cannot be shipped expedited due to restricted shipping.
Order Processing:
Orders placed on through our website take approximately 1 business day to process. This includes time to ensure the payment has been processed, the order has been screened for approval, and the shipping address verified. Orders placed after 12:00 pm CST on business days may not be processed until the next business day. Additional factors may delay processing time based on customer response time as outlined in the Order Approval section.
Order Approval:
Orders that require additional verification, anti-fraud verification, and/or address validation may delay the processing and/or shipping times depending on customer response time. Our customer service staff will contact you via email and/or phone within 1 business day for orders that require additional verification. Responses that are received after hours or on non-business days may delay shipments accordingly.
Please note that if your billing and shipping addresses do not match we will likely attempt to contact you via email to confirm your order details. In some cases, this will delay order processing by 1 business day or as long as it takes you to respond to our email inquiries. To avoid these potential delays we highly encourage shipping to your confirmed billing address and using payment methods such as Amazon Pay or Paypal.
Item Availability:
Items that are marked as in-stock are in stock and available for purchase. In the rare case that an item sells out unexpectedly, a backorder notification will be sent via email within 2 business days. Items that are subject to backorder are not guaranteed to arrive within the selected shipping method time frame. You can choose to have these items canceled and refunded by contacting us.
Shipping Companies:
All orders will ship via one of the following shipping companies: UPS, FedEx, USPS, or DHL. Please note that your tracking information will be sent directly from one of these companies to the email address you provided. You'll receive this tracking information separate from the order status update emails you receive from us.
Shipping Rates:
Our shipping rates are based on the weight and size of the items in your order. To calculate the exact shipping cost of your order simply add the items you're interested in into your shopping cart and update to the desired quantities. At the bottom of the shopping cart page, there is a shipping calculator. Simply enter your State and Zip code and then click the apply button to see your shipping cost.
Shipping Times:
Shipping transit times will vary depending on the service you select. Packages that are shipped after 3:00 pm CST on Fridays or on the weekend are not picked up by carriers until the following Monday. Orders placed on Holidays will typically ship the next business day.
Please note that orders with any UPS service, including UPS Next Day Air, UPS 2nd Day Air, UPS 3-Day Select, and UPS Ground do not deliver on weekends as part of the carrier's (i.e. UPS) regular service. Note that even if UPS trucks are operating in your area during the weekend that they will not deliver regular parcels without an additional Saturday delivery surcharge fee paid. At this time the only way to set up orders with weekend delivery through UPS is to order them through our customer service phone line.
Some packages shipped USPS may deliver on Saturdays. Always refer to your tracking information email for the delivery estimates and tracking updates.
Business Days Definition:
Business days are limited to Monday through Friday.
Business days do not include US National Holidays, Government Holidays, and/or Holidays in which any one of our Shipping Companies (e.g. USPS, UPS, or Fedex) have limited or no pickup, delivery, and/or processing services.
Business days do not include service interruptions caused for any reason outside of our control such as national weather emergencies and/or "acts of God" (e.g. earthquakes, hurricanes, blizzards, etc.), etc.
Order Tracking Info:
Tracking info will be updated on your order status page as soon as it is available. To track your order visit one of the following websites:
CALIFORNIA SHIPPING POLICY:
CALIFORNIA AIRSOFT LAW SB199 - California has specific laws pertaining to the safety markings on airsoft guns. The purpose is to distinguish an airsoft gun from a real firearm.
Remember: it is your responsibility to follow all local, state, and federal laws. The information here is for reference only and we encourage you to contact your local authorities to make sure that you are following the latest rules and regulations.
California Laws - For airsoft rifles, shotguns, and other long guns the following are required:
> A blaze orange muzzle or blaze orange strip 1-inch thick on both sides of the barrel
> Fluorescent coloration over the entire trigger guard
> A two-centimeter wide adhesive band with fluorescent coloring around the circumference of any two of the following:
The protruding pistol grip
The buttstock
A protruding ammunition magazine or clip
For airsoft handguns and pistols, the following are required:
> A blaze orange muzzle or blaze orange strip 1-inch thick on both sides of the barrel
> Fluorescent coloration over the entire trigger guard
> A two-centimeter wide adhesive band around the circumference of the protruding pistol grip that has fluorescent coloration
In addition to the orange tip law that applies to all airsoft guns sold within the US California has specific laws regarding the marking and coloring of airsoft guns. We may include colored marking tape and instructions for complying with California law with all airsoft guns shipped to California. It is the customer's responsibility to take the appropriate measures to comply with local and state laws.
RETURNED TO SENDER OR UNDELIVERABLE PACKAGES POLICY:
We may attempt to contact you if we believe your address is incomplete or invalid. However, orders that are refused or undeliverable as addressed will be charged shipping both ways as well as any additional fees charged by the delivery company without exception. These fees will be deducted from any refunds issues for the parcel(s).
Shipping Damage:
In the unfortunate case that an order should arrive with shipping damage we require that the damage be reported to us within 5 business days of delivery. We will gladly assist you by filing a claim with the shipping company for the damages caused. All original shipping and product packaging must be kept intact for the shipping company to complete the claims process. When contacting us we request that you send a detailed description on how you received the package along with as many detailed photographs as possible. This information helps us better represent the claim to the shipping company and will greatly reduce the time to process any refunds or replacements. We understand that these situations can be frustrating and apologize in advance for any inconvenience caused. We will do our best to make sure that your shipping claim is handled correctly and that a replacement be shipped out as soon as possible.
Lost Packages:
If you believe that your package has been lost by the shipping company please notify us immediately. If the tracking information shows that the package has been delivered we must be notified within 5 business days so that we can notify the shipping company. We will send out a replacement if the shipping company is unable to locate the package and confirms that it has been lost. Packages that have been signed for can not be reported as lost as the signature obtained at the delivery address is proof of delivery. Lastly, while we understand that mail theft is an issue in some areas, we cannot be held responsible for packages that are stolen if tracking information states the package was delivered to the address provided by the customer.
Misdelivered Packages:
Packages that are shipped to a different or wrong address due to an incorrect address being provided by the customer at checkout are not eligible for a refund of any kind. We may attempt to contact you if we believe that the address you provided may be incomplete or invalid, however, it is the customer's responsibility to provide an accurate address to avoid complications. If we are unable to contact you in a timely manner by phone or email we may ship your order to fulfill our shipping method deadlines. If you believe your package may be going to a different address than the one you provided us on your order you can attempt to contact the carrier and request that the package be rerouted to a local pickup location such as a post office or UPS/FedEx pickup location. Please note that these services are provided by the carrier and may incur additional fees.
Stolen Packages:
If you believe that your package has been stolen please notify your local law enforcement immediately. We take lost or stolen packages very seriously any would like to assist you in opening an official investigation for missing mail. Furthermore, if you believe your package was stolen we are happy to assist you in filing any applicable U.S. Postal Inspection Service Mail Theft Complaints as tampering with mail is a federal offense. Please be advised as part of either process an official USPS Postal Investigator or UPS/Fedex Claims Agent may attempt to contact you, in person, via phone, or online to further investigate your claims. If you believe you were the victim of mail theft and have filed a police report please send us the Police Report Number so we can include it in the USPS theft investigation. Lastly, while we understand that mail theft is an issue in some areas, we cannot be held responsible for packages that are stolen if tracking information states the package was delivered to the address provided by the customer. If you are concerned that your area may be unsafe to accept deliveries at we encourage you to have packages delivered to secure pickup locations such as a UPS or FedEx store.
Missing Items:
If items are missing from your package this must be reported to us within 48 hours of receipt of the package so that we can look into the issue. If you believe the missing items may be due to packaging damages in transit please following the steps listed in the "Shipping Damage" section.